RETURNS POLICY
We hope that you are happy with all of your purchases, but if you are not, we and our Brand Partners offer complimentary return shipping on eligible items. We are pleased to accept timely returns of eligible, unused, unworn, unwashed, unaltered and undamaged items with all Brand Partner’s or our tags still attached. We will gladly issue a refund on qualifying returns if you commence your return process within 7 days from the date you received your order. The "Final Sale" items are considered to be all items that are discounted by 50%, or more, and these items are ineligible for return. Final Sale items will be marked as such within your checkout window, order page, and /or your confirmation email. Returns that do not meet our policy will not be accepted and will be sent back to the customer. Please contact our customer care team by emailing support@recleau.freshdesk.com if you have any further questions.
RETURNS PROCESS
If you are not happy with your items that are eligible for return, the return window hasn’t expired, you can return your items. Please follow the steps below to return your purchase:
  1. Send us a note to the following email address: support@recleau.freshdesk.com In your email, please specify:
    1. Your order number
    2. The email address used to place the order
    3. The item you wish to return
    4. Reason for returning
  2. We will create a ticket for you and will try to resolve the matter as soon as possible
  3. When resolved you will receive an email containing your FedEx return shipping label and return authorization form. Please check your junk or spam mailbox if you do not see an email within a few minutes.
  4. Print the label and return authorization. Include the return authorization in your package along with the item you are returning, seal your package securely and affix the label to the outside of your package.
  5. Deliver your package to the nearest authorized FedEx location.
Your refund will be credited to the original payment method used to place the order. You will receive an email once your return has been processed. Please allow up to 10 business days for returns processing. Due to varying processing times between payment providers, once your return has been processed, your refund may take up to an additional 10 business days to appear on your statement.
“SALE”, “PROMOTION” AND OTHER SPECIAL OFFER RETURNS
All sale, promotion and any items discounted at 50% or more are final sale. Returns and exchanges will not be accepted and will be sent back to the customer.
REPEATED RETURNS
We try to offer a flexible returns policy to make your online shopping experience simple and enjoyable. We monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your recleau.com account.
LATE RETURNS
Your purchase should be sent back to us within the 7 days of receiving your order. Returns after this period are accepted at the discretion of Recleau and its Brand Partners.
GARMENT CONDITIONS
Please take care trying on items as all products must be returned in a new and unused condition with all Brand Partner’s tags still attached. Swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.
FAULTY OR DAMAGED ITEMS
Items are classified as faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If your item is faulty when you receive it, you may return it for a refund. Simply follow the steps above and let us know that the “Item Arrived Damaged” as the reason for your return. Please return any faulty item to us within 14 days of the day you received the item.